Refund & Cancellation Policy

Last updated: July 22, 2026 · Version: 2026-07-22

Free trial

Every new account gets a free 14-day trial with full product access. No credit card is required to sign up or to use the trial, so there is nothing to cancel and nothing you'll ever be charged for if you decide not to continue — the trial simply ends, and your account and your children's progress are preserved.

Billing

Your subscription begins when you complete your purchase. Unless cancelled, subscriptions automatically renew at the end of each billing period using your selected payment method. Payments are securely processed by Stripe — MorphyLearn does not store your payment card details. Unless otherwise stated, all prices are shown in U.S. Dollars (USD), and applicable taxes may be included or added during checkout depending on your location. Promotional pricing, discounts, coupons, or introductory offers may have additional terms disclosed at the time of purchase. Your subscription is also governed by our Terms of Service.

Subscriptions and payments are non-transferable between accounts unless required by law.

Cancellation

You can cancel your subscription at any time from your account's billing settings. When you cancel, your subscription remains active through the end of the billing period you've already paid for, and will not renew after that. Your account and your children's progress are never deleted just because a subscription lapses.

Failed payments

If a renewal payment cannot be processed, we may retry the payment for a limited period. If payment cannot be completed, your subscription may lapse and paid features may become unavailable until payment is successfully completed.

Refunds

Because the free trial gives you a full opportunity to evaluate the product before any payment is ever made, we generally do not offer refunds for partial billing periods once a subscription payment has been charged. We do make an exception, and will issue a full refund, in two cases: (1) you were charged in error (e.g. a duplicate or failed-cancellation charge), or (2) you contact us within 48 hours of a charge and simply changed your mind. If you believe either applies, contact Support and we'll review your request promptly. Outside of those two cases, all sales are final.

Approved refunds are issued only to the original payment method used for the purchase, and are generally processed within 5–10 business days of approval — the exact timing depends on your payment provider or bank, not on us.

If you believe you were charged incorrectly, please contact us before initiating a chargeback with your payment provider. We'll work with you to resolve billing issues promptly — a chargeback is slower for you and harder for us to help with than simply reaching out first.

Service shutdown

If MorphyLearn permanently discontinues the Service, we may provide prorated refunds where required by law or where we determine it is appropriate.

Data after cancellation

Cancelling a subscription does not delete your account or your children's learning history. If you want your account or a specific kid profile fully deleted, you can do that yourself at any time from your account settings — see our Privacy Policy for details on exactly what's deleted and how.

Who you're contracting with

MorphyLearn is operated by Saul Steward, based in Tennessee, United States.

Contact

Questions about billing, cancellation, or a refund: email support@morphylearn.com, or see our Support page.